Steve Blinder <p>We individually test every helicopter that leaves our warehouse to ensure its airworthy. We can&#8217;t accept returns for crashes, whether from pilot error or other reasons beyond our control. As the buyer you are personally and ultimately responsible for the care of your item and may need to make final adjustments prior to flying. Please read the instructions carefully before using your product.</p> <p>If you wish to return an item, you must do so within <strong>15 days</strong>, it must be in original condition and packaging, and will be subject to a 20% restocking fee. Please email <strong>helicopterheaven@gmail.com</strong> for product returns.</p> <p>Many times problems and issues can be resolved over the phone which will satisfy you and avoid all the return charges. We would ask that you at least call us at <strong>605-725-1661</strong> so we can try to help you.</p> <p>On Losi,Traxxas Trucks, and other high end items that are on pre-order we ask that the items be pre-paid which guarantees you will receive your item the minute it hits our warehouse. Due to the small volume of the new Traxxas Slash Brushless, if you cancel your order there will be a cancellation fee of 15% of the order. The reason for this is somebody lost out on the purchase of this truck and in good faith we held it for you, something no other companies due. We have had to implement this policy due to upset customers who have called and wanted to order these high end items only to find out we sold out when in fact a cancellation would have allowed that customer to place an order.</p> 2009-05-23T19:44:05-05:00 policies 3326002 2009-05-23T19:44:05-05:00 316472 2010-01-28T21:05:13-06:00 We individually test every helicopter that leaves our warehouse to ensure its airworthy. We can't accept returns for crashes, whether from pilot error or other reasons beyond our control. As the buyer you are personally and ultimately responsible for the care of your item and may need to make final adjustments prior to flying. Please read the instructions carefully before using your product. If you wish to return an item, you must do so within *15 days*, it must be in original condition and packaging, and will be subject to a 20% restocking fee. Please email *helicopterheaven@gmail.com* for product returns. Many times problems and issues can be resolved over the phone which will satisfy you and avoid all the return charges. We would ask that you at least call us at *605-725-1661* so we can try to help you. On Losi,Traxxas Trucks, and other high end items that are on pre-order we ask that the items be pre-paid which guarantees you will receive your item the minute it hits our warehouse. Due to the small volume of the new Traxxas Slash Brushless, if you cancel your order there will be a cancellation fee of 15% of the order. The reason for this is somebody lost out on the purchase of this truck and in good faith we held it for you, something no other companies due. We have had to implement this policy due to upset customers who have called and wanted to order these high end items only to find out we sold out when in fact a cancellation would have allowed that customer to place an order.